Shipping Policies

DELIVERY

Your order will be shipped within 1-3 days after placing your purchase.

All items ship from Maui, Hawaii, U.S.A

 

DOMESTIC

For orders within the United States we ship USPS Priority Mail and depending on your location the delivery time will vary. It should take between 2-8 days to arrive.

 

INTERNATIONAL

For International orders we ship USPS First Class, which can take approximately 10-14 business days for arrival, and is dependent on where you live and your country's customs regulations. We are not responsible for customs fees associated with your orders, it is your responsibility to know about your country's policies and regulations.

 

Please also note that we have no control over customs in your county and packages that take longer to arrive due to this process, we kindly ask for your patience 🙂

 

GENERAL

If you would like your package expedited or insured please let us know before you place your order, the additional charges will be your responsibility.

 

If the package is sent back to us for any reason (undeliverable), you are responsible for the shipping costs for us to resend the package.

Refunds

There are no refunds.

We carefully check each item before it is shipped.

Once we ship your package,  it is no longer in our control.  We are not responsible for items that are damaged or lost during the shipping process. If your package is insured, contact the shipping company and follow the necessary procedures.

Coupons/Promotions

It is the customer’s responsibility to enter the promotional code at their time of checkout. If you complete your purchase then realize you forgot to enter the promotional code, we cannot re-adjust your total.

Cancellations

We reserve the right at any time to cancel an order due to accidental purchases of other customer’s reserved items or suspicion of fraudulent activity.

Clothing and Jewelry Care

Please visit our Clothing and Jewelry Care page.